Job Description

Overview

Lead client projects at a boutique branding studio, manage clients, freelancers, and timelines with confidence.

Up to $3,500/month | Full-time | Fully Remote | EST hours

This is CROSBY, a boutique branding studio partnering with start-up companies in New York and San Francisco to build brands people actually notice. We work with a vetted network of top freelancers who are plugged into whats current in design and culture. We care about clean design, clear communication, and shipping great work without drama. Clients come to us for brand strategy, name discovery, brand identity, websites, and creativity that feels fresh and thoughtful. If you like a lean team, real ownership, and talking directly with clients to make things happen, youll fit right in.

Responsibilities

• Manage projects from kickoff to delivery
• Lead client and talent onboarding and run regular client calls
• Be the main client point of contact and build strong relationships
• Coordinate the creative team and align deliverables with the brief and timelines
• Maintain project tools and systems (docs, trackers, assets, comms)
• Support proposals and ramp-ups for new engagements
• Solve blockers fast and keep momentum across teams
• Hold the line on scope and standards with both talent and clients
• Build and maintain project budgets within company templates
• Maintain our black book (vetted freelancer roster) and staff projects
• Turn completed projects into concise case studies using our templates
• Assist with off-season marketing tasks when needed
• Working Hours: Full-time, working 6:00am-2:00pm EST (12:00-8:00pm SAST) with occasional flexibility during busy periods

Qualifications

• Agency or studio experience (creative/branding environment preferred)
• Strong project management and organization skills (multi-project juggling)
• Client-facing communication skills (calls, updates, scope/change notes)
• Creative industry fluency (you get design quality and brand fundamentals)
• Proficiency with core digital tools (Google Workspace, Slack, Dropbox)
• Budgeting and negotiation skills for change orders and profitability

Brownie points

• Experience with high-profile or senior-level clients
• Branding agency background specifically
• Leading distributed freelance teams across time zones
• Hands-on experience creating short case studies from finished work
• Familiarity with SOWs/estimations and change-order processes

Ideal fit

Youre calm under pressure, emotionally intelligent, and growth-minded. You keep standards high, stay organized, and communicate directly but kindly. You enjoy design, can read a brief and spot scope creep, and youre comfortable guiding clients and freelancers to decisions. Low ego, sharp, and steady.

Whats in it for you?

• Up to $3,500 USD/month
• Full-time, fully remote, EST-aligned hours
• 1015 days paid holiday per year
• Paid 5 sick days
• End-of-year bonus based on company performance
• Note: this is a gross salary; you are responsible for tax procedures in your country of residence. Please apply only if you are happy to work remotely as an independent contractor.

Hiring process and notes

This is our typical hiring process; occasionally, it may include extra steps. For this role, JobRack is partnering with CROSBY to find their next hire. Well handle all the screening and testing, so they see only the best-fit candidates.

How to shine

• Read the role details carefully
• Submit a thoughtful, high-quality application
• Stay responsive well keep you updated at every stage

Important notes

• Apply only through JobRack; please dont contact the company directly
• We expect a respectful hiring experience any disrespect means instant disqualification
• This is a full-time, primary role (no freelancing or second jobs)

New to remote work?

Check out our handy FAQ: jobrack.eu/jobseeker-faq

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