Join to apply for the Inbound Call Center Agent role at Sparkbit 360 $37,580.00/yr - $46,850.00/yr We are seeking a patient, detail-oriented, and customer-friendly Inbound Call Center Agent to join our Washington, DC team. This role focuses solely on responding to incoming customer calls. Responsibilities Listen actively to understand customer questions, concerns, and needs Provide accurate information about Sparkbit360s services, processes, and policies Assist with client account inquiries, billing or service clarifications, appointment scheduling, or general customer support Document call details, customer interactions, and resolutions using the companys CRM or call tracking system Escalate issues to appropriate internal teams when needed to ensure timely resolution Follow internal guidelines, scripts, and procedures to ensure consistency in customer service Qualifications High school diploma or equivalent required; some college or professional coursework preferred Excellent verbal communication and listening skills Strong problem-solving ability and patience with customers Good organizational skills and attention to detail Comfort using computers and basic CRM or call log systems Benefits Competitive hourly pay Health, dental, and vision insurance Paid time off and holidays Opportunities for growth and advancement #J-18808-Ljbffr Opusign
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