Job Description

Position Summary: Join our team as a vital member responsible for billing, collections, and reimbursement services related to patient claims within the hospital business office. Your role will ensure compliance with all government regulations for integrity and compliance while maximizing the efficiency of our processes.

Requirements

Education: High School Diploma or equivalent required.

Certification/Licenses: None required.

Skills:

• Excellent verbal and written communication skills for effective interactions with internal and external customers.
• Proficient in writing letters with proper English, grammar, spelling, vocabulary, and punctuation.
• Practical experience with Adobe, Microsoft Word, Excel, and Outlook, along with relevant computer applications such as document imaging systems and revenue cycle systems.
• Strong decision-making skills guided by established procedures.
• Desire to learn about ethical and compliant business practices.
• Able to manage sensitive and confidential information with integrity.
• Strong keyboarding and 10-key proficiency.
• Competent in utilizing the Internet for various functions.
• Willingness to embrace new tasks and learning opportunities.
• Understanding of alternative business office financial resources.
• Able to provide recommendations related to sources of recovery.
• Knowledge of general hospital accounts receivable.

• General/Organizational Competencies:

• Quality/Compliance: Maintains high standards in work processes, ensuring adherence to organizational policies and regulations.
• Customer Focus: Prioritizes customer satisfaction by providing exceptional assistance to patients and their families.
• Safety Mindset: Proactively reports unsafe conditions and maintains equipment serviceability.
• Communication: Effectively balances listening and speaking to convey clear and accurate information.
• Collegiality: Fosters a positive working environment through respect, approachability, and teamwork.
• Initiative: Shows ownership of tasks and takes proactive actions without needing to be asked.
• Efficiency: Effectively manages time and resources, continually seeking better methods.
• Coach-ability: Open to feedback and demonstrates a commitment to personal and professional growth.
• Collaborates effectively with peers and management.
• Diversity: Respects and acknowledges cultural diversity in all interactions.

Experience: Preferred two years of experience in Medicare, Medicaid, or Commercial Insurance billing, collections, payment, reimbursement verification, or refunds. A college degree in business or accounting may substitute for experience on a year-for-year basis, up to two years.

Nature of Supervision:

Reports to: Manager, Business Office

Environment:

Bloodborne pathogen: A

Work in a clean, well-lit, smoke-free environment.

Physical Requirements: Extended periods of sitting and walking are involved. Flexible work schedule is necessary. May experience stressful situations and extended use of a video display terminal and keyboard while adhering to ergonomic principles. Occasionally may require pushing, pulling, or lifting up to 20 pounds.

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